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Tuesday, 5 January 2016

Turkish Airlines compensates passengers for delayed luggage

                          
Turkish Airlines has compensated all the passengers whose luggage did not arrive with them in the Flight TK 624 from Istanbul to Abuja on December 20. The decision to compensate the affected passengers was due to the intervention of the Nigerian Civil Aviation Authority (NCAA) on the matter.

According to the General Manager, Public Affairs, NCAA, Mr Sam Adurogboye, who made this known to journalists, on Tuesday, Turkish Airlines has compensated all the passengers whose luggage were delayed in the flight.

He added that the airline under the supervision of the Consumer Protection Officers (CPO) of the regulatory authority ensured that the passengers were paid full monetary compensation as contained in the Nigerian Civil Aviation Regulations (NCARs) and that a cargo flight and an Airbus were arranged to freight to Abuja, Nigeria, all contentious backlog of baggage which all the concerned passengers, have collected.

Adurogboye added that the compensation and transportation of the backlog of luggage of the affected passengers were contained in a report of the investigation carried out by NCAA over the recent tarmac invasion by Turkish Airlines passengers submitted to the Director General of NCAA, Captain Muhtar Usman.

Source: Vanguard

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